http://arrow.latrobe.edu.au:8080/vital/access/manager/Index ${session.getAttribute("locale")} 5 Does Regular Use of Internet Banking Services Necessarily Imply a Satisfied Customer-Service Provider Relationship? http://arrow.latrobe.edu.au:8080/vital/access/manager/Repository/latrobe:1571 Wed 09 Dec 2015 13:39:44 EST ]]> Measuring Marketing Performance Against the Backdrop of Intra-Organisational Change http://arrow.latrobe.edu.au:8080/vital/access/manager/Repository/latrobe:15055 Thu 10 Dec 2015 04:08:02 EST ]]> Understanding Process in Relationship Marketing: A Focus on Reciprocity http://arrow.latrobe.edu.au:8080/vital/access/manager/Repository/latrobe:14125 Thu 10 Dec 2015 03:40:29 EST ]]> Managing technology-enabled service innovations. http://arrow.latrobe.edu.au:8080/vital/access/manager/Repository/latrobe:15056 Thu 10 Dec 2015 02:59:00 EST ]]>