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Farrell, Andrew.

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Add  The relationship between Transformational Leadership and Customer-Oriented Boundary-Spanning Behaviours : Examining the Role of Compassion
Authors: Souchon, Anne. | Farrell, Andrew. | Durden, Geoffrey Reginald. | Sustainable Management and Marketing (Melbourne, Australia)
Date: 2009.
Subject: 150599 Marketing not elsewhere classified | 1599 (four-digit-FOR)
Language: en
Type: conference paper
Identifier: http://hdl.handle.net/1959.9/456993
Description: ERA 2012 (final list)
Add  The service leadership scale : a substantive validity test.
Authors: Farrell, Andrew. | Durden, Geoffrey. | Souchon, Anne. | Graduate School of Management. | Australian & New Zealand Marketing Academy. Conference (2003 : Adelaide, Australia)
Date: 2003.
Subject: 350204 Marketing and Market Research | 080600 Information Systems | 0806 (four-digit-FOR)
Language: en
Type: conference paper
Identifier: http://hdl.handle.net/1959.9/426837
Description: DEST collection year:2004
Add  Service Encounter Conceptualisation: Employees' Service Behaviours and Customers' Service Quality Perceptions
Authors: Farrell, Andrew. | Souchon, Anne. | Durden, Geoffrey Reginald. | Graduate School of Management.
Date: 2001.
Subject: 350204 Marketing and Market Research | 150500 Marketing | 1505 (four-digit-FOR)
Language: en
Type: journal article
Identifier: http://hdl.handle.net/1959.9/328337
Description: DEST collection year:2002
Full Text: Full Text
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