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Ewing, Michael.

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Add  The effects of perceived service provider sincerity on consumers' emotional state and satisfaction during service consumption.
Authors: Ewing, Michael. | Gountas, Sandra. | Mavondo, Felix. | Gountas, Ioannis. | Putting Marketing in its place (Leeds Uk)
Date: 2009.
Subject: 150501 Consumer-Oriented Product or Service Development
Language: en
Type: conference paper
Identifier: http://hdl.handle.net/1959.9/470318
Description: DEST collection year : 2010
Add  Exploring consumer's responses to service providers' positive affective displays.
Authors: Gountas, Sandra. | Ewing, Michael. | Gountas, Ioannis.
Date: 2007.
Subject: 150600 Tourism
Language: en
Type: journal article
Identifier: http://hdl.handle.net/1959.9/474362
Description: DEST collection year : 2008
Add  Testing airline passengers' responses to flight attendants' expressive displays : The effects of positive affect.
Authors: Gountas, Sandra. | Ewing, Michael. | Gountas, Ioannis.
Date: 2007.
Subject: 150500 Marketing
Language: en
Type: journal article
Identifier: http://hdl.handle.net/1959.9/482694
Description: DEST collection year : 2008
Add  Measuring the value of a 'real' smile in service provider's expressive display : evidence from the airline industry
Authors: Gountas, Sandra. | Ewing, Michael. | Australian & New Zealand Marketing Academy. Conference (2004 : Wellington, New Zealand)
Date: 2004.
Subject: 350204 Marketing and Market Research | 080600 Information Systems
Language: en
Type: conference paper
Identifier: http://hdl.handle.net/1959.9/345944
Description: DEST collection year:2005
Add  The Softer Side of Services : Exploring the Effect of Sincerity and Emotional Contagion on Satisfaction
Authors: Gountas, Sandra. | Ewing, Michael. | ANZMAC. Conference (2003 : Adelaide, S.A.)
Date: 2003.
Subject: 080600 Information Systems
Language: en
Type: conference paper
Identifier: http://hdl.handle.net/1959.9/417272
Description: DEST collection year : 2007
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