This guideline is intended to be a guide to achieving best practice in communication between staff of residential aged care facilities and families of residents. For implementation to succeed, it is important that the guideline be contextualised to meet the needs of the individual residential aged care facility. This guideline includes an audit tool which will enable facilities to examine their practice and compare outcomes with the guideline's recommendations. The audit tool can be used before and after the implementation of strategies to improve the constructiveness of staff–family relationships. Completion of the audit tool identifies practice gaps and support the development of improvement action plans, as well as determining where current practice is in line with guideline recommendations.
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